Who is there?
Your online reputation!
Your online reputation who?
Your Online reputation who you have to start caring about or it will significantly impact your business…That’s Who.
Let’s face it, your online reputation is no longer a joking matter these days. Like it or not, people are talking about you and if you don’t do something about it, your business will likely suffer.
According to the BrightLocal Local Consumer Review Survey 2016:
“84% of people trust online reviews as much as a personal recommendation
7 out of 10 consumers will leave a review for a business if they’re asked to
90% of consumers read less than 10 reviews before forming an opinion about a business
54% of people will visit the website after reading positive reviews
73% of consumers think that reviews older than 3 months are no longer relevant
74% of consumers say that positive reviews make them trust a local business more
58% of consumers say that the star rating of a business is most important”
These numbers are staggering and what they mean to your medical practice is that whether you want to care or not, you really have to these days.
Everyone has heard the “Ms. Johnson” story. You know, the one that starts with a late arrival, ends with a “rushed” appointment and results in an outrageous review that leaves you fuming about why Yelp even exists.
The reality is, for ever “Ms. Johnson” you should have hoards of positive patients that would be willing to write you a positive review. The problem? You are not asking in a convenient way.
Let’s be real…when you treat their problem, they move on from their life and go back to the things that matter most to them. Therefore, unless you prompt them to review you in an easy way, they likely won’t do it. Not because they don’t want to, but because you haven’t made it easy for them.
Unfortunately, the “Ms. Johnson’s” of the world will go out of their way to vent their frustration…but what if you could give them an alternative medium to do it on first?
What if you could solicit that feedback as soon as they leave, without the necessity for them to seek out other online forums to vent?
Well that is where Hedgehog comes in.
Hedgehog, in partnership with Reputation Loop is here to help. Contact Us today to learn more!